Product Availability, Dispatch and Delivery Policy

Product Availability & Dispatch

We clearly show specific product availability information on the website and provide estimated dispatch and delivery timings. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon. As we process your order, we will inform you by email if any products in you order turn out to be unavailable and offer you an alternative or refund on that item. 

PLEASE NOTE:

KomoBobo is not responsible for Australia Post or Courier delivery timings for Products once they have left our studio, this includes if your parcel is lost or delayed. As we are an independent business, we unfortunately don’t have visibility of parcels once they are in the care of our delivery service providers.

Product Delivery Policy

After ordering KomoBobo products online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We then will process your order and it will be custom made by hand, please allow 7 days for this process. We will attempt to send your goods via Australia Post or a Courier within 7 business days after they have been made. Please note: If goods are unavailable, delivery may take a little longer. In these circumstances we will contact you to discuss.

If you wish to query a delivery you can email the ’Contact Us’ form located on the website. Please mark the subject line as ’Purchase delivery enquiry’.